Tech Support Fraud

Scammers impersonate tech support to gain remote access to your computer or charge for fake services.

Overview

Tech support scams involve criminals posing as support representatives from companies like Microsoft, Apple, or your internet provider. They may cold-call you or use pop-up warnings to convince you that your computer has a virus or problem, then charge for unnecessary services or gain remote access to steal data.

Warning Signs to Watch For

Unsolicited calls claiming to be from tech support
Pop-up warnings saying your computer is infected
Pressure to act immediately to prevent data loss
Requests for remote access to your computer
Demands for payment via gift cards or wire transfer
Claims that your computer is sending errors or viruses
Offers to install 'protection' software for a fee

How to Protect Yourself

Legitimate tech companies don't make unsolicited support calls
Never grant remote access to unsolicited callers
Close pop-up warnings using Task Manager if necessary
Keep your operating system and antivirus software updated
Only contact tech support through official company websites
Be wary of search results for tech support - scammers buy ads

What to Do If You're a Victim

1Hang up or close the pop-up immediately
2If you granted access, disconnect from the internet immediately
3Run a full antivirus scan on your computer
4Change passwords for all important accounts
5Contact your bank if you made any payments
6Report to the FTC and the company being impersonated

Common Targets

Elderly computer usersLess tech-savvy individualsPeople who recently searched for tech support

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Disclaimer: The information on this page is provided for educational purposes only. It is not legal advice and should not be used as the sole basis for any decision. If you believe you are a victim of fraud, contact local law enforcement and the appropriate reporting agencies.

Overview